TAC Engineer  
Ovex Technologies Pvt Ltd   More jobs from this company

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Job Title:   TAC Engineer
Category:   Client Services
Job For:   Student/Alumni
Total Positions:   1
Job Location:   Islamabad
Gender:   Both
Minimum Education:   Bachelors
Degree Title:   Telecommunications/Computer Science
Career Level:   Experienced Professional
Minimum Experience:   4 Years
Required Travel:   25%
Apply By:   Jun 30, 2014
     
     
 
Job Description:

The Technical Assistance Center team is looking for a few good Technical Support professionals who are ready for the challenges, the responsibilities, and the rewards that come with working in a fantastic, high-energy, fast-paced, work environment. The products being supported by this position are related to Cloud Based Hosting. The system utilizes various technologies such as Microsoft Servers, IP, Linux, Mysql database, and internal apps Technologies. We are essential personnel working in a 7X24X365 environment providing technical support to a wide variety of large clients located globally. We provide fault isolation and problem resolution for complex problems that come directly from clients or are referred by other levels of technical support.

Major Responsibilities:

Work on level 1 2 issues to resolve high priority/complex customer issues.

Provide remote services to customers on Server and Desktop installation, upgrading and network troubleshooting as well as Network Audits.

Review and validate bugs opened by clients and work with Engineering toward resolution.

Reproduce customer issues and test new software packages, in a LAB environment.

Conduct technical trainings for customers both in house and onsite as required

Provide third party product support on designing, installations, integration and troubleshoot

Provide on Call Support after hours and on weekends

JOB REQUIREMENTS:

Bachelor Degree in Telecommunications/Computer Science or equivalent work experience

Knowledgeable of trouble ticket systems, trouble ticket policies and procedures including escalations and measurements.

3+ years of hand on experience of Microsoft Windows Server client end configuration, troubleshooting and remote deployments etc

Knowledge of Virtualization Technologies VDI support will be preferable
Knowledge of TCP/IP networking, DNS, DHCP, LAN, WAN, VPN, and firewalls.

Ability to troubleshoot and resolve hardware and software problems
Ability to communicate in a cross-cultural environment with multiple personalities
Quickly and actively respond to incidents and requests
Execute change management activities

Excellent English verbal and written skills.

Ability to travel internationally up to 10% of the time

Company Information
 
Company Name:  Ovex Technologies Pvt Ltd
Company Description:
Ovex Technologies is Pakistan's largest offshore BPO solutions provider and a leading exporter of IT solutions. With an exponential growth rate and a current resource pool of over 670 highly qualified and trained personnel, we offer global operational capabilities with 24/7 support for all our clients and operational teams and three fully integrated state-of-the-art redundant facilities with certified consultants aiding customers in driving sustainable cost effective business growth.

Ovex Technologies is an ISO 9001:2008 certified company that understands the diverse technological needs and demands of an evolving global enterprise. With in-depth expertise over numerous industry verticals, we provide unified customer care and exceptional services through our collaborative customer management model. Our services portfolio includes comprehensive Outsourcing Solutions, driven by our belief in constant innovation and sustained growth.

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