MNP Operations Specialist  
Pakistan MNP Database G Limited   More jobs from this company

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Job Title:   MNP Operations Specialist
Category:   Client Services
Job For:   Student/Alumni
Total Positions:   1
Job Location:   Islamabad
Gender:   Both
Age:   23 to 32 years
Minimum Education:   Bachelors
Degree Title:   IT, CS or MBA-IT
Career Level:   Officer
Minimum Experience:   2 Years
Required Travel:   Not Required
Salary Range:   PKR 40,000 to 60,000 per Month
Apply By:   Jun 14, 2014
     
     
 
Job Description:
PMD is looking for a motivated and dynamic individual for its MNP Operations to coordinate with the Clients for MNP Operations, Complaints Resolution and their follow-up. The job also includes the handling of the Complaints Management System as well as the generation of related and other MNP Reports. The ideal candidate must possess a 4-years Bachelor / 2-year Master degree in Computer Sciences, Information Technology or an MBA-IT.
Scope:
This position exists to follow-up with the clients regarding issues at their ends along with providing feedback and reports on their queries. The incumbent is also required to coordinate with the clients for the early resolution of and Service Outages.
Roles Responsibilty:
  • Timely logging and tracking of complaints and queries.
  • Follow up with the clients regarding resolution of complaints.
  • Provide accurate timely corrective measures to Clients in order to resolve complaints.
  • Carry out appropriate investigation / determine issue resolve any conflict.
  • Escalate issues as per the defined Procedure for unresolved complaints.
  • Management of Numbering Plan and keeping record of missing numbers.
  • Generate relevant reports on regular / need basis.
  • Maintain Downtime Record/Log for Clients.
  • Develop / revise existing SOPs.
Education:
4-years Bachelor / 2-year Master degree in Computer Sciences, Information Technology or MBA-IT

Required Skills:
Experience
1-2 years of post-graduation experience in IT/Telecom based Technical Support. Preference would be given to candidates with experience of Complaints Management / Ticketing Systems.

Required Skills

Precise Email Correspondence
Good Written and Oral Communication Skills
Conflict Resolution and Negotiations Skills
MS Office fluency with Advanced level Excel
CV Should contain a Photograph.

Company Information
 
Company Name:  Pakistan MNP Database G Limited
Company Description:
Pakistan MNP Database G Limited provides B2B Services to the Four Cellular Mobile Operators regarding Mobile Number Portability. Pakistan Mobile Number Portability (MNP) Database (Guarantee) Limited, a subsidiary of all four Cellular Mobile Operators (CMOs) in Pakistan, invites motivated high-caliber professionals to be a part of its team based in Islamabad. Our objective is to excel and achieve the highest standards of customer satisfaction and acceptability in the national market at all levels.

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