Job Summary:

The Head of Human Resources (HHR) heads the Human Resources Department and is responsible for oversight of all subsidiary human resources systems and procedures, including recruitment and selection, performance management (evaluations), conflict resolution, and compensation/rewards management and ensuring compliance with governing regulations. The HHR is responsible for the development and implementation HR policies and procedures and ensuring compliance with FINCA International policies.

In coordination with the management team, in the service of ensuring that the organization meets its goals, develop and implement strategies and systems to ensure that the right human resources are in place at the right time and are working to maximum effectiveness and motivation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Design and Implementation of Human Resource Systems, Policies and Procedures

• Develop local HR policies, systems, and procedures, including regular reviews and updates of the Personnel Manual.
• On ongoing basis, oversee all HR systems, policies and procedures to ensure alignment with local legislation, organizational objectives, and with other systems, policies, and procedures, as well as to ensure compliance by all staff members.
• Communicate human resource policies and procedures to all staff, and guide/facilitate the implementation of new/revised systems through continuous interaction with line managers and other staff members.
• In collaboration with the senior management team, establish and oversee processes that prevent internal conflicts among staff members and departments, and that facilitate resolution of conflicts when they occur.
• Make ongoing recommendations to the senior management team for strengthening organizational learning, knowledge management, and change management in support of strategic objectives.

Staffing

• Review and advise senior management on annual staffing plans as part of annual operating planning process to ensure alignment with outreach performance goals, branch expansion plans, institutional development/transformation requirements, and other needs.
• In collaboration with line managers, develop and update annual staffing/recruitment plans
• Design and implement recruiting, selection and orientation procedures.
• Manage the subsidiary recruitment and hiring processes, including both internal and external recruitment processes, in accordance with established policies, and ensure that recruitment processes are completed in a timely manner.
• Establish partnerships with local recruitment agencies, universities, and other institutions as applicable to source future employees.
• Participate on FINCAs behalf at career fairs and other events, as applicable.
• Design and oversee the FINCA internship program to develop new talent.

Performance Management

• Implement and manage the performance evaluation system to ensure that all employees receive a timely evaluation according to FINCA Subsidiary General Policies Manual.
• Track when performance evaluations are due, notify managers and provide them with the necessary documents to complete the evaluation. Review completed evaluations to ensure that policy was followed and that all documentation is complete. Route all evaluations to the Country Director for review.
• Advise line managers on best practices in application of the Performance Management System, particularly the aspect of employee appraisal and performance feedback.
• In collaboration with senior management, introduce new tools, as applicable, to improve performance feedback for employees and managers.
• Using the performance appraisal outcomes, collaborate with Managers to identify employee training and career development opportunities and coaching / mentoring needs.
• Review the outputs of the employee appraisal process, identifying key issues and trends, and prepare consolidated reports for senior management.

Compensation Administration / Rewards Management

• Maintain and update on an ongoing basis the company salary matrix
• in consultation with company management team.
• Research and ensure that salaries are competitive for all positions.
• Oversee employee benefits administration, ensuring that provider deliver
• quality services to employees.
• Ensure that systems are in place to collect feedback on employee
• benefits and to answer questions from employees on the benefits program.
• Design benefit programs that comply with local labor law, are competitive and meet employee needs.
• Work with Senior Management in designing and implementing competitive incentive programs for key positions.
• Work with management in preparing salary increases in accordance to the budget.

Records Management

• Ensure proper maintenance and updating of all company personnel files at all offices.
• Ensure complete confidentiality of employee files.
• Manage and maintain the personnel database system (HRIS) including the input of changes in position or salary and training.
• Provide reports to management as needed.

Employee Relations

• Ensure accurate and timely institutional responses to all employment related enquiries, including employment applications, reference checks, and confirmations of employment, or others, in accordance with local legislation and established policies and procedures.
• Assist staff with personnel issues or problems as required.
• To be work as Fraud Forgery Secretary for FINCA Pakistan subsidiary.
• Provide support as needed to resolve issues related with employee disciplinary issues, employee termination, or other HR-related issues.
• Design and Implement appropriate employee recognition (E.g. tenure related) programs.
• Develop and communicate employee safety and security procedures

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge- Consistently executes the duties and responsibilities of his or her position in an efficient and accurate manner; clearly understands and uses knowledge that is acquired through formal training or extensive on-the-job experience to perform duties and responsibilities; is effective in working with, understanding, and evaluating technical information related to the job.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.

Written Communication - Writes clearly and informatively; Varies writing style to meet needs.

Teamwork: - Balances team and individual responsibilities; Contributes to building a positive team spirit.

Business Acumen - Understands business implications of decisions.

Managing People - Develops subordinates' skills and encourages growth; Improves processes, products and services; continually works to improve supervisory skills.

Organizational Support - Supports organization's goals and values.

Initiative - Undertakes self-development activities; Seeks increased responsibilities.

Project Management - Develops project plans; Completes projects on time and budget.