Franchise Support Coordinator  
Jazz   More jobs from this company

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Job Title:   Franchise Support Coordinator
Category:   Client Services
Total Positions:   1
Job Location:   Faisalabad
Gender:   Both
Minimum Education:   Masters
Degree Title:   Hold a Masters Degree in Business Administration or related field
Career Level:   Officer
Minimum Experience:   2 Years
Salary Range:   PKR 0 to 0 per Month
Apply By:   May 28, 2014
Job Description:

The ideal candidate should:

  • Hold a Masters Degree in Business Administration or related field
  • Have 3 to 5 years of relevant work experience

Job description:

  • Maintain year to date analysis report (zone wise) of franchise support; CSS, RAM, bi- monthly, myst shopping.
  • Ensure monthly regional visit plans are submitted and proper records are maintained.
  • Monitor and coordinate with CC help desk/PMO/technical teams regarding network related issues and follow up with them till resolution.
  • Conduct weekly meeting with tech, collect discussion points from the regional teams and circulate the MOMs of these meetings across the management.
  • Maintain backup of franchise support executive.
  • Take calls from both the channels JSP and franchises, getting the issues escalated and resolved.
  • Supervise the hiring process and coordinate with HR and CC management in getting timely completion of the cases.
  • Coordinate with the regional teams for the arrangements of training sessions and meetings /award ceremonies at regional level.
  • Prepare presentations /reports for the meetings.
  • Keep record of regional franchise support staff and the franchise CCRs profiles along with the monthly terminations and new hirings at the franchise points.
  • Coordinate with FSEs and SIM team for SIM dispatch/management for both JSP and franchise channel.
  • Ensure timely updates of reconciled data in the SIM portal.
  • Coordinate with QAST, CC support teams for issues escalations and GC resolutions for JSP and franchise channel.
  • Assist RM-CC in his daily interdepartmental/intradepartmental coordination.

Essential Skills:

  • Report writing skills
  • Communication (oral and written) skills
  • Proficiency in MS Office Suite

Desirable Skills:

  • Good interpersonal skills

Company Information
Company Name:  Jazz
Company Description:

Jazz is Pakistan's leading telecom service provider, spearheading service excellence and product innovation in the country. With a subscriber base above 50 million and a legacy of more than 20 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 10,000 kilometers,

Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices.

Jazz offers exclusive personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.

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